Communication Policy

Effective Date: 21st April 2025

This Communication Policy governs all interactions conducted through Jali Support’s official email addresses, social media accounts, messaging platforms, and any other channels used when engaging with applicants, users, or the public. By using any of our communication platforms, you agree to the terms outlined below.

1. Unofficial Nature of Communications

All communications sent via Jali Support’s official company emails, social media pages, or messaging channels (including but not limited to WhatsApp, TikTok, or Instagram DMs) are informal and non‑contractual. Any advice, guidance, promises, instructions, or confirmations issued by our agents or representatives are provided on a best‑effort basis and carry no legal binding effect.

2. Disclaimer on Agents & Representatives

Our communication channels are operated by individual agents, staff members, and/or outsourced personnel. These individuals may provide support, collect information, or guide users through processes such as onboarding or technical assistance. However, Jali Support, its founders, website operators, and any persons whose contact details are linked to our platforms are not legally liable for the content, tone, accuracy, or implications of such communications. Any errors, omissions, misrepresentations, or misunderstandings that arise should be treated as unintentional and not reflective of official company policy or intent.

3. No Liability for Hiring Communications

If you communicate with Jali Support agents as part of a recruitment or contractor process:

• Jali Support is not responsible for agent errors, miscommunications, or informal commitments.

• Any instructions to visit third‑party sites, complete external certifications, or share documents are recommendations by the agent and do not indicate formal partnerships or endorsements.

• We disclaim liability for the conduct, costs, or data practices of any third‑party entities referred to during the hiring process.

4. No Collection of Fees or Payments

Jali Support does not charge any fees at any stage of recruitment or service onboarding. Any expenses incurred by applicants or clients (e.g., fees for external tests or certifications) are at your own risk and discretion. We have no financial relationship with third‑party services that collect such payments, and no refunds or reimbursements will be provided by Jali Support.

5. Data Collection from Communications

We may collect information you voluntarily provide via email, social platforms, or forms to process applications or improve our services. While we handle your data in good faith and according to our Privacy Policy, we cannot guarantee error‑free or breach‑proof communications. Submitting personal or sensitive information through these channels is done at your own risk.

6. External Links and Referrals

Any links, referrals, or guidance shared via our communication channels directing you to other companies, websites, course providers, or testing platforms are for informational purposes only. Such referrals do not constitute endorsements, partnerships, or recommendations, and Jali Support is not responsible for your experience or outcomes with these external entities. We strongly advise independent verification of any third‑party site’s legitimacy before sharing data or making payments.

7. Updates to This Policy

This Communication Policy may be updated at any time without prior notice. It is your responsibility to review it periodically. Continued interaction with our communication channels implies your acceptance of the current terms.

If you do not agree with any part of this policy, please refrain from using Jali Support’s communication channels.